SHIPPING & RETURNS
At A1Survivalkits.com our goal is to give you an amazing customer service experience. Please read below to understand our shipping and return policies.
We may have more items in stock than what's shown so please don’t hesitate to contact us.
A1Survivalkits has built relationships with a variety of suppliers around the U.S. to make sure that you the customer get the products fast and efficiently. We do not sell outdated, fake or relabeled items, and all of our products are from from here in the U.S.
When you purchase an item it usually will take 1 business day to ship once payment has been received.
Delivery in most instances takes 3 - 4 business days, although in some cases depending on where you live, it can arrive the next day.
Tracking Numbers are provided approximately 48 hours after shipment from supplier.
Products are shipped directly from our suppliers. In the unlikely event that we have sold out of a product, we will refund 100% of your purchase price.
Returns & Exchanges
We offer a 14-day Standard Return Policy on all of our products. If you return your purchase you will be responsible for the cost of shipping it back to the warehouse. You will be refunded the purchase price.
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, A1Survivalkits will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.
If you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to A1Survivalkits.
If the merchandise purchased was defective in any way, the customer will have 60 days to notify A1Survivalkit of the defective merchandise. If we are notified within 60 days, a replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded.
Food and water products cannot be returned to be resold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is cancelled before it ships out will have a 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
Thanks for shopping with us!